How can we help?

Message us about an order, a return, or which set suits your child. A real person reads every message.

We aim to reply within one working day

Monday to Friday, 9am to 5pm UK time. Weekend messages are answered on Monday.

md@imti.dev

We use your details only to answer your message.

  • Orders and delivery

    Ships in 1–2 working days. Message us to track a parcel, change an address, or chase a late one.

  • Returns and exchanges

    Free 30-day returns, any reason. Send us your order number and we will sort it.

  • Safety and age guidance

    Lab safety tested.